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We’ll notify you of any return unpaid transactions and any applicable fee (plus GST) will be added to your account. If your Direct Debit agreement is cancelled (whether by you, us or your financial institution) you must pay all amounts due on your account on the due dates for those amounts using a suitable alternate payment method (you can find other available payment methods on your bill). If you notify us that you have cancelled this Direct Debit agreement, we’ll use our best endeavours to notify your financial institution as soon as we can after the cancellation. You may terminate your Direct Debit agreement at any time by notifying us or your financial institution at least 4 business days before your next Direct Debit due date. If you’d like to change the amount and/or frequency of your Direct Debit payments call us to discuss your options. You may stop a particular Direct Debit payment by notifying us at least 10 business days before your next Direct Debit due date. To take effect for your next Direct Debit payment, we must receive your request at least 10 business days before that Direct Debit due date. You wish to change your bank account or personal details.You must do so as soon as you become aware of this change or Your nominated account is transferred, closed or the Direct Debit is cancelled.Where you consider a payment has been initiated incorrectly, or there is a discrepancy in a payment amount, please contact us immediately so we can address your query. Sufficient funds are available in the nominated account to meet a payment on its due date.Direct Debit through BECS is not available on all Financial Institution accounts and

Your nominated account can accept Direct Debits through the Bulk Electronic Clearing System (BECS).Your account information supplied to us is correct by checking it against a recent statement from your financial institution.If we stop being your retailer for that product due to the operation of a retailer of last resort scheme and you and your financial institution will be notified promptly.After your final bill has been paid if you stop being our customer for that product or.We’ll stop your Direct Debit in respect of your relevant product: If you have an amount outstanding on your account on the date the Direct Debit starts, we’ll deduct that amount on or after that date, which may be before the first due date of your Direct Debit, unless otherwise agreed with you.

may cancel your Direct Debit agreement if a payment is dishonoured.

may make other attempts to take the payment and.

will notify you and try to deduct the payment on another day.

If the payment is dishonoured because there are insufficient funds in your nominated account we: Where the Direct Debit due date falls on a non-working day or a national public holiday, we’ll deduct the payment amount on the next business day. (In all other circumstances, the card payment fee will be included on your next bill).

plus, if you have an account number starting with the letter “A”, any card payment fee which is applicable to the payment.

to a maximum of the amount due on your account at the due date of your Direct Debit.

Unless otherwise agreed with you, we’ll deduct payment: We’ll keep all information about your nominated bank account private and confidential, only to be disclosed at your request or that of your financial institution in connection with a claim made about an alleged incorrect or wrongful debit. We may also cancel your Direct Debit by notice to you. We’ll provide you with at least 14 days prior notice if we change any terms of this agreement. However, it does not affect or supersede any prior payment arrangements you have entered into with us for other products and services. This Direct Debit agreement supersedes any prior payment arrangements you have entered into with us for these products. It applies to you where you enter into a Direct Debit arrangement with us in connection with the sale of gas, electricity or hot water. This agreement outlines our commitment to you as a Direct Debit customer and your rights and responsibilities throughout the Direct Debit process.